New Zealand Institute of Valuers
The New Zealand Institute of Valuers (NZIV) was formed in 1938, and given a statutory role in 1948 with the passage of the Valuers Act 1948.
The NZIV merged operations with the Property Institute in the year 2000, however, due to its duties in section 10 of the Valuers Act, the NZIV continues to exist as a legal entity itself,
with the NZIV Council serving also as the Property Institute’s Valuers Council. The NZIV also maintains its own Rules and Code of Ethics .
In general, operational and administrative functions of the NZIV are delivered by the Property Institute, and this relationship is governed by a Service Level Agreement
and the NZIV annual budget.; Councillors serve as representatives on National Committees with the President sitting on the Institute’s Board.
Complaints against a Registered Valuer
The Valuers Act establishes a framework for complaints against Registered Valuers. Click here to search the Gazette for a list of currently Registered Valuers. Complaints cannot be made against a firm or company.
Any person may make a complaint in relation to the conduct of a Registered Valuer. The focus of the complaints process is to determine whether the valuer, in performing his or her duties, has complied with relevant provisions of the Code of Ethics of the New Zealand Institute of Valuers. Please note, no compensation is available through the complaints process.
The complaint will be investigated by either the Valuer General (VG), or NZIV who will then provide a confidential report on the matter to the Valuers Registration Board (VRB). The investigation and reporting phase may take some time.
Once it reviews the report, the VRB will decide whether to hold an inquiry into the valuer’s conduct.
Occasionally they may request for further information to be obtained. If an inquiry is held it proceeds to a formal hearing, in public, with evidence given under oath. The case against the valuer will be presented by a lawyer representing the investigating body (the VG or NZIV). The valuer is usually present and generally represented by a lawyer. The complainant may occasionally need to be present to give evidence.
When the VRB has heard the evidence and submissions of both parties it will make a decision relation to the complaint. It may dismiss the complaint or impose certain disciplinary sanctions on the valuer. The VRB does not award monetary damages for loss a complainant may have suffered (that is the job of the civil courts).
Complaints should be in writing and clearly set out the background to the matter and the conduct complained of.
Complaints may be emailed to firstname.lastname@example.org or posted to:
Valuers Registration Board
Po Box 5501
To find out more about the VRB please click here